Effective as of May 24, 2018
European Union should be sure to read the important information provided here:
Customers of our Service (“Clients“) use it to collect information about how their own users use Client websites, applications, services (“Client Services”) and related third-party applications (“Client User Data”); more efficiently route their Client User Data to their own third party applications/services; and control the exchange of the Client User Data between their own third party applications/services.
Client User Data may include, without limitation, information about the identity of Client users (such as name, postal address, e-mail address, and IP address), as well as information about the features that they use, the pages that users visit and the actions that they take while using the Client Services.
We collect personal information about you in the following ways:
Personal information that you may provide through the Service or otherwise communicate with us includes:
We obtain additional information about you from third party sources, such as Bluekai to enrich your experience on the epica.ai website and provide you with more relevant information related to our service offerings.
Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise.
It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us by updating your registration profile or emailing us at firstname.lastname@example.org.
We use the information we collect primarily to provide, maintain, protect and improve our current services, to develop new ones and to manage Client accounts and human resources functions. We use PII for the general purpose it was provided. For example, if you ask a question about our products and services, we may send you an email in response, and might even have a salesperson contact you to gauge your interest in learning more about our services. In general, we may use your information to:
EPICA may store and process PII in the United States and other countries. By using our Platform as a Client, you consent to this transfer of your information into the U.S.
If you request information from us, register for the Service or participate in our surveys, promotions or events, we may send you EPICA-related marketing communications if permitted by law but will provide you with the ability to opt out. In general, we may use information to:
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Site, you instruct us to take a specific action with respect to your personal information or you opt into third party marketing communications.
We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.
We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity. In general, we may use information to:
All EPICA account holders may review, update, correct or delete the personal information in the EPICA Platform. EPICA’s Clients may contact us at email@example.com to accomplish the foregoing or if you have additional requests or questions. If you are a job applicant and have provided this kind of information, you can also contact us via e-mail to request to see the information we have in our systems.
The individuals whose personal information is contained within the Client User Data processed by our Service may review, update, correct or delete the personal information in the EPICA Platform by sending a request from here. An individual who seeks access, or who seeks to correct, amend, or delete personal information provided by our Clients may also direct their request the Client. You may also contact us at firstname.lastname@example.org if you have additional questions or concerns.
If you gave us consent to post a testimonial to our site, but wish to update or delete it, please contact us.
In some of our communications, we use tracking means, such as a “click-through URL” linked to content on the Site. We track this data to help us measure the effectiveness of our customer communications.
Where we need to collect your personal information by law, or to be able to provide the Service to you and you do not provide that information when requested (or you later ask to delete it), we may not be able to provide you with the Service and may need to cancel your service. We will tell you what information you must provide to receive the Service by designating it as required in the Service or through other appropriate means.
The security of your personal information important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information. We take reasonable steps to help protect your information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services. We encrypt transmission of data on pages where you provide payment information or otherwise provide sensitive information. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Information we collect may be stored or processed on computers located in any country where we do business.
EPICA is headquartered in the United States and has affiliates and service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction.
European Union users should read the important information provided here about transfer of personal information outside of the European Economic Area.
The Service may contain links to other websites and services. These links are not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.
EPICA does not knowingly acquire or receive personal information from children under 13. If we later learn that any user of our Service is under the age of 13, we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Service.
78 SW 7th street, 5th floor
Miami, Florida, 33130 USA
Attention: Data Protection Officer
EPICA, Inc. is the controller of your personal information for purposes of European data protection legislation. Our Data Protection Officer can be reached at email@example.com
We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below. If you have questions about the legal basis of how we process your personal information, contact us at firstname.lastname@example.org.
Processing is necessary to perform the contract governing our provision of the Service or to take steps that you request prior to signing up for the Service
These processing activities constitute our legitimate interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Processing is necessary to comply with our legal obligations
Processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime in the manner indicated in the Service or by contacting us at email@example.com.
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Information) for six years after they cease being customers for tax purposes.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
You can submit these requests by email to firstname.lastname@example.org our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us at email@example.com or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
Whenever we transfer your personal information out of the EEA to countries not deemed by the European Commission to provide an adequate level of personal information protection, the transfer will be based on one of the following safeguards recognized by the European Commission as providing adequate protection for personal information, where required by EU data protection legislation:
Please Contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.